Getting A Job At AT&T
AT&T is an American multinational conglomerate and the world's largest telecommunications company. It has its headquarters in Dallas, Texas and is the main supplier of mobile phone services in the US.
It is composed of three main companies, AT&T Communications, Warner Media, and AT&T Mexico.
There can be strong competition to secure a role at AT&T but, with an awareness of what the recruitment process entails and dedicated preparation, you'll be ready to impress at every hurdle.
The workplace culture at AT&T is defined by eight core values. It is important to keep these in mind throughout the recruitment process, so you can display your alignment with these sentiments and your personal suitability for a role at AT&T.
- Live true
- Think big
- Pursue excellence
- Inspire imagination
- Stand for equality
- Embrace freedom
- Make a difference
- Be there
Types Of Roles
AT&T offers a wide range of diverse career opportunities, with roles available across the following business areas: Call Center, Corporate (including Marketing and Finance), Government Support, Retail, Sales (Business, Online, Consumer, and Retail Sales), and Technology.
Technology categories include Big Data, Cybersecurity, Digital Transformation, Labs and Research, Network Engineering and Operations, and User Experience/User Interface.
AT&T also recruits Wire, Installation, Communications, Splicing, and Customer Systems Technicians.
You can search for current vacant positions on the AT&T Careers website.
Hiring Process At AT&T
AT&T has opportunities for students, graduates and experienced professionals. The recruitment process may differ slightly depending upon business area, role, and career level but, to secure a role at AT&T, you'll need to perform well during all stages. The process is likely to look similar to the outline below.
The first stage of the AT&T recruitment process is to find a vacant role that appeals to you and to log an online application. You'll need to share your personal details, educational background, and work history. You may also be asked a few questions regarding your motivation for applying to your chosen role.
Make sure your answers are concise, well-structured, and that any information around skills and experience you divulge is directly relevant to the open position.
Alongside your written application, AT&T uses pre-employment testing to screen candidates. These may include multiple-choice aptitude tests, specific ability evaluations, or role-play assessments. A few of the most common tests are explored below.
Customer Service Assessment Test
The AT&T customer service assessment test is similar to a situational judgement test. You'll be presented with a series of hypothetical scenarios and asked to indicate the course of action you would take.
You may also be asked additional questions regarding how you have dealt with conflict or manage situations in the past.
If held in person rather than online, the customer service assessment test may also feature a role-play exercise.
Oral Proficiency Interview
If you're applying for a customer-facing role, AT&T may ask you to complete an oral proficiency interview to assess your ability to process new information and answer questions intelligently and concisely.
It will also evaluate your tone and manner to ensure you will be friendly and polite when dealing with customers. This is particularly common if English is not your first language.
Customer Service Representative Test
This test assesses the skills and qualities needed to be successful in a customer service role. It is a multiple-choice test featuring 175 questions.
Microsoft skills test
Depending upon the role, AT&T may require you to sit a 30-minute test to assess your competency in using Microsoft programmes. The test will cover Microsoft Excel and Word, so make sure you know how to rapidly carry out key tasks and functions before taking the exam.
Telephone Ability Battery Test
The AT&T telephone ability battery test contains elements similar to both an error checking assessment and a verbal reasoning test. You'll be asked to sit four short tests, each eight minutes long.
The first test will evaluate your ability to match phrases and identify discrepancies. The second depicts a relationship between objects, and you'll be asked to select the answer that portrays a similar relationship dynamic from a list of options.
The third test is about accurately following instructions, and the fourth covers your language skills through recognition and selection of synonyms.
AT&T interviews will either be held in person, online or via telephone, depending upon the circumstances. The interview is an important opportunity to convey your skills and talents to the recruitment team and highlight your enthusiasm for working at AT&T.
Your answers will need to be backed up by evidence from your past work (or education, if you are a graduate). The STAR (situation, task, action, result) technique is a useful way of framing your answers, to ensure they are strong and persuasive.
Depending upon the position you are applying for, you may be required to attend more than one interview. If this is the case, one of your interviews will focus upon behavioural and competency aspects, whilst the other(s) will be technical.
If you receive a conditional offer, after a background check, you'll be invited to an AT&T orientation. Leading on from this, you may need to undertake certain training and certification programmes before you start your new role.
What's It Like To Work At AT&T?
AT&T prides itself on being a collaborative, inclusive, and diverse place to work. The company invests in its employees and their development. AT&T Learnprovides foundational training in key areas. The company also provides advancement courses through advanced learning partners and its AT&T University.
Alongside training and development, the benefits of working at AT&T include health plans, retirement plans, a paid vacation allowance, flexible working opportunities, family leave, and volunteering opportunities.
Top Tips For Getting Hired At AT&T
Research The Company
Before you begin your application, do your research on AT&T. An awareness of the company's structure, services, and business developments will help you to tailor your answers both on your application form and in an interview.
It is important that you can explain your motivation for working for AT&T, over another company. Being well-versed in the AT&T culture and values will help you to demonstrate this.
Take Practice Tests
The best way to prepare for AT&T's aptitude tests is to sit practice papers. This will build your familiarity with the format, structure, and content of the tests and improve your performance for when you take the official test(s).
Reviewing your practice tests allows you to identify your strengths and weaknesses, so you can prioritise your remaining preparation time accordingly.
Have your own questions prepared
An interview is a two-way process, and you'll be expected to ask a few questions in return.
Use your research of the company to devise some insightful questions to impress your interviewer(s).
Displaying knowledge of, and curiosity around, AT&T's recent projects and any sector developments will display your enthusiasm for the company and the telecommunications sector.
FAQ At AT&T
How long does it take to get hired at AT&T?
The AT&T recruitment process is multi-stage, so it can take a couple of months to proceed through the evaluative tasks. Make sure to check your email regularly for any updates or follow-ups from AT&T Talent Acquisition. You can also check the status of your application by logging into your online AT&T careers account.
Does AT&T pay well?
AT&T offers a competitive pay and benefits package. Remuneration differs depending on your department, role, and career level, but is set at a generous and proportionate rate. The company also invests in employee training and education, so you will be supported to meet your career aspirations.
Why should I work for AT&T?
AT&T is a well-regarded employer. It was one of LinkedIn's top companies in 2021, a DiversityInc top 50 company in 2020, and voted one of the best places to work for LGBTQ+ equality in 2021. It offers fulfilling career options with opportunities for development and advancement.